1. Test them before they ever get in front of you. When I post a hiring ad online, I like to have candidates call a specific number, listen to a message, leave a brief 30-second introduction, and then send their resume to an email given in the message. Surprisingly, only about 10 to 20% of candidates seem to successfully complete all three tasks. This eliminates people who can’t follow directions, think on their feet, or pay attention to details, saving us a lot of face time with candidates who just aren’t a good fit. If we can’t trust them to follow these simple instructions, how can we trust them to follow through with the daily tasks the job requires?