sign up to receive emails from thenew dentist

    • Home
    • Featured Profiles
    • Clinical
    • Business
    • Photography
    • Culture
    • The Best

    Sign up to receive emails from thenew.dentist

    content

    You have Successfully Subscribed!

    • Home
    • Featured Profiles
    • Clinical
    • Business
    • Photography
    • Culture
    • The Best
    Image
    “I am so very grateful for the place they hold in my life. They have been there for me throughout many difficulties, and I don’t know how I would function without them!”
     
    2021’s Best Front Office: Riverside Family Dental

    Share this Post

    The front office team at Riverside Family Dental not only knows how to seamlessly run an office even in the face of adversity, they also make it a priority to have a little fun.

    They came together when Dr. Holly Hamilton was diagnosed with breast cancer in 2019, working the schedule around her treatments and providing the support she needed to get through a difficult time. They also kept things light, celebrating national “holidays” every chance they got, a tradition they still have today.

    The Florida-based Riverside team has become family to Dr. Hamilton, and she is grateful for all they do for her patients and her practice. We were impressed with their contribution, which is why we’ve named them 2021’s Best Front Office.

    We received many nominations this year, but the Riverside team really stood out. Read on for the full nomination along with a few honorable mentions. The four other teams we’re recognizing are also impressive, with all of them going above and beyond to help their practices thrive.

    The Best Front Office Goes to:

    Riverside Family Dental
    Nominated by Dr. Holly Hamilton, DMD

    I absolutely have the best front office team possible! In 2019, I was diagnosed with an aggressive form of breast cancer. They stepped up to help make my schedule run around my treatments without missing a beat. They are always wanting to celebrate Wacky Wednesday, Star Wars Day, Taco Tuesday and other national “holidays.”

    Throughout COVID, they adapted to new regimens and never complained about anything. They are supportive of my philosophy with patient focused treatment and always go above and beyond to help patients. Three of the four front office team members are cross trained as assistants and are an invaluable source of information when patients call with questions. Honestly, if this were about the whole office team, I could say the same thing!

    I am beyond blessed to have such a supportive, caring and gracious staff. In fact, it is an injustice to call them “staff” as they are part of my family. I am so very grateful for the place they hold in my life. They have been there for me throughout many difficulties, and I don’t know how I would function without them!

    Honorable Mentions

    Jennifer Kerby, Convergent Dentistry
    Nominated by Dr. Christopher Rooney, DDS

    I, on behalf of my office, would like to nominate Jennifer Kerby. We have a small office with two full time and two part time employees. Jenn is full-time front office. Not only does she do all the bank/appoint/check-ins, but she helped us post more than 40k in profit in 2020. She helped creatively manage our employees during the pandemic so we could work without layoffs. She also coordinates several volunteer student hours and applies dental experience visits to our office, manages the employee schedule, troubleshoots and just works hard.

    She also helped foster a lunch sharing that brings us together for lunch, rather than us all going our separate ways. She is real with patients and is interested in their trivialities, their sadness and their joys. She embraced my program of disinfection without question and now champions continual best practices. Our office does not smell like a dental office and is calming to those who visit.

    I would like to nominate Jennifer Kerby as the best in my frontline team! Not only does she do the work, she makes us all look good too.

    Dentistry for Kids and Adults
    Nominated by Dr. Gina Dorfman, DDS

    My team at Dentistry for Kids and Adults has been holding the fort down since I became an almost absentee owner when my attention shifted to taking care of my software company. My team members—some have been with me for the past 10 to 15 years and others are more recent hires, including two during the pandemic—have really stepped up, running my office without me.

    From daily huddles to overcoming daily challenges, I rarely get any calls from the office. Considering that my team is 33 members strong with several GP and specialty associates, they truly go above and beyond to create an atmosphere for patients and their peers. My practice administrator was able to hire a few team members and overcome some challenges, including a gas leak, compressor failure, local fires, internet outages, and team members needing to take time off for personal or health issues.

    The office is thriving. Our collections are strong, our new patient flow is better than ever, and team morale is high. We lost very few team members due to COVID, which is a testament to how well they communicate and take care of each other. And our online reviews are stellar! I am so proud of what they have accomplished and how driven and internally motivated everyone on my team is.

    Divine Dental Smile
    Nominated by Dr. Monica T. Lee, DDS

    My name is Dr. Kent Stilson from Cordera Family Dentistry in Colorado Springs, Colorado, and I’d like to nominate my front office team members as the best front office team! Kristin, our HR rep, is the kindest, most patient person. She has been crucial as we’ve grown and added new staff and will play a big role as we expand into a new office this coming year. Bobbie, our Office Manager, has been with us for 11 years and has implemented systems that are efficient and easy to understand for our staff and patients. Our online reviews consistently express gratitude about how easy it is to understand insurance because of how Bobbie has trained everyone up front. Abby and Cierra are the first faces to greet patients as they come through the door. They handle a lot of questions and provide direction for our patients. Rachel is our Financial Coordinator and does a great job helping patients understand the intricacies of insurance and how to manage payments. These ladies are the backbone of our office, and I am honored to have them work side by side with our clinical staff. We love these ladies!

    Cordera Family Dentistry
    Nominated by Dr. Kent Stilson

    With pleasure, I give you my nomination for the best dental front office team in all the land!

    The front office team at Divine Dental Smile offers outstanding customer service. They get my vote for so many reasons. Every patient is greeted with a smile and welcomed by name. Our clients feel like best friends and family. Every effort is made by this front office team to ensure patients feel special from reminder calls to take a pre-medication, scheduling on-the-spot referrals, post-op calls to ensure their comfort, even sending birthday, graduation and holiday cards. They can make the toughest most hateful patients look forward to coming in.

    I don't know a front office team besides mine that has helped patients with financial, social and emotional issues while showing love and sincere friendship through hard times. They go above and beyond, assisting clients with their financial concerns using superior knowledge of insurance and financial options to help patients get the treatment they need and deserve. They won't take a denial from any insurance provider without a thorough investigation.

    Image
    Follow us

    You have Successfully Subscribed!

    Dental Insurance Guy
    Business

    Why Do We Deal with Insurance?

    Dr. Travis Campbell

    Are you ready to significantly reduce your dental insurance frustrations?  Would you like to achieve higher reimbursements, fewer denials, and happier patients?...

    Read More →
    Clinical

    Think Like an Endodontist and “ReThink” Your Approach to Endodontics

    William J. Nudera, DDS, MS

    NuEndo ReThinking Endodontics, is the first of its kind resource that uses easy-to-follow systems designed to simplify the complex process of endodontic diagnosis and case selection. The guide leads you through a series of well-organized,...

    Read More →
    Culture

    For The Love Of The Game: Dr. Jeff Gray, Espire Dental, San Diego

    Dr. Gray has had an amazing career that’s included forming a foundation that’s raised millions for children’s charities and partnering with one of his musical heroes, Garth Brooks, on another—and it all ties back to his love for baseball....

    Read More →
    Business

    GPs & Specialists: Strengthen Your Relationship

    Dr. Travis Campbell

    The relationship between a specialist and GP can be amazingly positive or incredibly tense depending on how it is managed and the communication between parties. Communication is a two-way street, and both sides can and do fail....

    Read More →
    March 7, 2022

    Extreme Hobby: Competitive Kayaking With Dr. Istvan Urban

    Culture

    Dr. Urban’s love of nature and adventure have kept him kayaking since he was 11 years old....

    No comment0
    Business

    Is Dentistry’s Holy Trinity Enough?

    Dr. Robert Martino

    “If you brush, floss and come see us twice a year everything is going to be alright” is a dental sin. You may be a non-believer, but statistics prove me right. 47.2% of all adults have some form of periodontal disease....

    Read More →
    February 3, 2022

    Burnout in Dentistry: Real or Fiction?

    Culture

    Do you ever find yourself coming home exhausted, both mentally and physically? Have you ever wished it was Friday, only to realize that you only just finished Monday? Do you have multiple days where you are anxious or just don’t want...

    No comment0
    Profile

    Dr. Maria Lopez Howell, P-I Brånemark Award for Lifetime Achievement Recipient

    Though it wasn’t always easy, Dr. Maria Lopez Howell has achieved many firsts as a woman dentist throughout her career—paving the way for other women to enjoy rewarding careers in the profession....

    Read More →
    The Best

    Best Looking Dental Office 2021: Celestial Dental, Rochester, New York

    Dr. Antonio Calascibetta combined his love for astronomy and dentistry in this space-themed practice....

    Read More →
    December 1, 2021

    H20: Vertical or horizontal with Dr. Taite Anderson

    Culture

    Frozen or liquid. Fresh or salt. Warm or cold. Dr. Taite Anderson’s favorite hobby is water....

    No comment0
    Business

    Do you know Lou?

    Dr. Lou Berman is shaking up the dental instrument market, offering dentists high-quality products for a fraction of what other companies charge....

    Read More →
    Business

    Insurance Discount Plans: Good, Bad or Ugly?

    Dr. Travis Campbell

    The mere mention of dental insurance discount plans tends to elicit an immediate frown of dislike from many dentists. The sentiment which quickly comes to mind is “Why are we giving these patients a discount if insurance isn’t paying for anything...

    Read More →
    • terms of use
    • privacy

    Image
    Image
    2021’s Best Front Office: Riverside Family Dental

    The front office team at Riverside Family Dental not only knows how to seamlessly run an office even in the face of adversity, they also make it a priority to have a little fun.

    They came together when Dr. Holly Hamilton was diagnosed with breast cancer in 2019, working the schedule around her treatments and providing the support she needed to get through a difficult time. They also kept things light, celebrating national “holidays” every chance they got, a tradition they still have today.

    The Florida-based Riverside team has become family to Dr. Hamilton, and she is grateful for all they do for her patients and her practice. We were impressed with their contribution, which is why we’ve named them 2021’s Best Front Office.

    We received many nominations this year, but the Riverside team really stood out. Read on for the full nomination along with a few honorable mentions. The four other teams we’re recognizing are also impressive, with all of them going above and beyond to help their practices thrive.

    The Best Front Office Goes to:

    Riverside Family Dental
    Nominated by Dr. Holly Hamilton, DMD

    I absolutely have the best front office team possible! In 2019, I was diagnosed with an aggressive form of breast cancer. They stepped up to help make my schedule run around my treatments without missing a beat. They are always wanting to celebrate Wacky Wednesday, Star Wars Day, Taco Tuesday and other national “holidays.”

    Throughout COVID, they adapted to new regimens and never complained about anything. They are supportive of my philosophy with patient focused treatment and always go above and beyond to help patients. Three of the four front office team members are cross trained as assistants and are an invaluable source of information when patients call with questions. Honestly, if this were about the whole office team, I could say the same thing!

    I am beyond blessed to have such a supportive, caring and gracious staff. In fact, it is an injustice to call them “staff” as they are part of my family. I am so very grateful for the place they hold in my life. They have been there for me throughout many difficulties, and I don’t know how I would function without them!

    Honorable Mentions

    Jennifer Kerby, Convergent Dentistry
    Nominated by Dr. Christopher Rooney, DDS

    I, on behalf of my office, would like to nominate Jennifer Kerby. We have a small office with two full time and two part time employees. Jenn is full-time front office. Not only does she do all the bank/appoint/check-ins, but she helped us post more than 40k in profit in 2020. She helped creatively manage our employees during the pandemic so we could work without layoffs. She also coordinates several volunteer student hours and applies dental experience visits to our office, manages the employee schedule, troubleshoots and just works hard.

    She also helped foster a lunch sharing that brings us together for lunch, rather than us all going our separate ways. She is real with patients and is interested in their trivialities, their sadness and their joys. She embraced my program of disinfection without question and now champions continual best practices. Our office does not smell like a dental office and is calming to those who visit.

    I would like to nominate Jennifer Kerby as the best in my frontline team! Not only does she do the work, she makes us all look good too.

    Dentistry for Kids and Adults
    Nominated by Dr. Gina Dorfman, DDS

    My team at Dentistry for Kids and Adults has been holding the fort down since I became an almost absentee owner when my attention shifted to taking care of my software company. My team members—some have been with me for the past 10 to 15 years and others are more recent hires, including two during the pandemic—have really stepped up, running my office without me.

    From daily huddles to overcoming daily challenges, I rarely get any calls from the office. Considering that my team is 33 members strong with several GP and specialty associates, they truly go above and beyond to create an atmosphere for patients and their peers. My practice administrator was able to hire a few team members and overcome some challenges, including a gas leak, compressor failure, local fires, internet outages, and team members needing to take time off for personal or health issues.

    The office is thriving. Our collections are strong, our new patient flow is better than ever, and team morale is high. We lost very few team members due to COVID, which is a testament to how well they communicate and take care of each other. And our online reviews are stellar! I am so proud of what they have accomplished and how driven and internally motivated everyone on my team is.

    Divine Dental Smile
    Nominated by Dr. Monica T. Lee, DDS

    My name is Dr. Kent Stilson from Cordera Family Dentistry in Colorado Springs, Colorado, and I’d like to nominate my front office team members as the best front office team! Kristin, our HR rep, is the kindest, most patient person. She has been crucial as we’ve grown and added new staff and will play a big role as we expand into a new office this coming year. Bobbie, our Office Manager, has been with us for 11 years and has implemented systems that are efficient and easy to understand for our staff and patients. Our online reviews consistently express gratitude about how easy it is to understand insurance because of how Bobbie has trained everyone up front. Abby and Cierra are the first faces to greet patients as they come through the door. They handle a lot of questions and provide direction for our patients. Rachel is our Financial Coordinator and does a great job helping patients understand the intricacies of insurance and how to manage payments. These ladies are the backbone of our office, and I am honored to have them work side by side with our clinical staff. We love these ladies!

    Cordera Family Dentistry
    Nominated by Dr. Kent Stilson

    With pleasure, I give you my nomination for the best dental front office team in all the land!

    The front office team at Divine Dental Smile offers outstanding customer service. They get my vote for so many reasons. Every patient is greeted with a smile and welcomed by name. Our clients feel like best friends and family. Every effort is made by this front office team to ensure patients feel special from reminder calls to take a pre-medication, scheduling on-the-spot referrals, post-op calls to ensure their comfort, even sending birthday, graduation and holiday cards. They can make the toughest most hateful patients look forward to coming in.

    I don't know a front office team besides mine that has helped patients with financial, social and emotional issues while showing love and sincere friendship through hard times. They go above and beyond, assisting clients with their financial concerns using superior knowledge of insurance and financial options to help patients get the treatment they need and deserve. They won't take a denial from any insurance provider without a thorough investigation.

     

    You have Successfully Subscribed!

    Follow us

    Dental Insurance Guy
    Business

    Why Do We Deal with Insurance?

    Dr. Travis Campbell

    Are you ready to significantly reduce your dental insurance frustrations?  Would you like to achieve higher reimbursements, fewer denials, and happier patients?...

    Read More →
    Clinical

    Think Like an Endodontist and “ReThink” Your Approach to Endodontics

    William J. Nudera, DDS, MS

    NuEndo ReThinking Endodontics, is the first of its kind resource that uses easy-to-follow systems designed to simplify the complex process of endodontic diagnosis and case selection. The guide leads you through a series of well-organized,...

    Read More →
    Business

    GPs & Specialists: Strengthen Your Relationship

    Dr. Travis Campbell

    The relationship between a specialist and GP can be amazingly positive or incredibly tense depending on how it is managed and the communication between parties. Communication is a two-way street, and both sides can and do fail....

    Read More →
    Sponsored Advertisement

    Rethinking Endodontics!

    For the general dentist and the experienced endodontist alike, this book is a guide and a reference tool for the complex processes of endodontic diagnosis, prognosis, and case selection. Understand the dynamics of the pulpal-dentin complex, the underlying conditions related to pulpal and periapical disease, and the methods surrounding its...

    View More →
    Image
    • terms of use
    • privacy
    • terms of use
    • privacy
    Image
    • Home
    • Featured Profiles
    • Clinical
    • Business
    • Photography
    • Culture
    • The Best